FAQs

Here you find the FAQ, frequently asked questions and important information around the Santander Marathon in Mönchengladbach.

 

The FAQ will answer many questions for you. Please read all questions and answers before the start. Then you are perfectly prepared and you can start a bit more relaxed.

We ordered the FAQ alphabetically, so that you can view all items easily.

A

ANIMALS

For security reasons there are no animals allowed. The organiser reserves the right to disqualify participants, who break that rule.

AWARD CEREMONY

We have an award ceremony for every competition.

B

BABY BUGGY

For security reasons there are no baby buggys allowed. The organiser reserves the right to disqualify participants, who break that rule.

BIB NUMBER

With your document you receive safety pins, which you can use for the fixation oft the bib number at your shirt. You have to wear the bib number in front! The organiser reserves the right to disqualify participants, if you break this rule.

C

CERTIFICATES

At results you can download Certificates for free or you can print your personal exemplar at the certificate-terminal.

CHANGING ROOMS

You find showers and changing rooms in the start- and finish area.

CLOTHING BAG

There is a cloakroom where you can leave your luggage and clothing bags (free for participants). You have to mark your clothing bag with your bib number. After your run you get your bag back, if you show your bib number. The cloakroom closes at 11:30 p.m.

COMPETITIONS

Marathon Marathon Relay (M/4) Half Marathon Half Marathon Relay (HM/2) 10-km-Run 10-km Relay (10-km/2) Kids-Run Bambini-Run

CONFIRMATION E-MAIL

If you received no confirmation e-mail after your online registration, please check your spam folder. If you don’t find the e-mail, you have probably made a typing error and you have to contact us (info@santander-marathon.de or +49 234 879 346 22). You can check registration status every time in the list of participation.

COURSE

Start is at “Speicker Straße”. Finish-Line is at “Lüpertzender Straße”. The course crosses the city of Mönchengladbach and hits “Alte Ulme”, „Alter Markt“ and “Schillerplatz”. Moreover, you find an interactive course map on our website.

D

DATA

Data changes can be entered for free until 07/05/2017. After that, data (down- & upgrade) can only be changed for a fee of 5,00 €. Due to technical reasons you can’t transfer your bib number after the 07/05/2017.

DATE

The Santander Marathon in Mönchengladbach takes place on 03/06/2017.

DISQUALIFICATION

The organiser reserves the right to disqualify participants in the following cases: • Start without a bib number / bib number not in front • Covering or eliminate the logo of a sponsor at the bib number • Shortfall of the age • Wearing of headphones • Taking illegal shortcuts • Use of unauthorised support • Exceedance of the time limit

DOCUMENTS & INFORMATION

Pickup Spot: The pickup spot is open on 02/06/2017 from 12:00 p.m. – 6:00 p.m. (Santander Consumer Bank AG, Santander Platz 1, 41061 Mönchengladbach) and on 03/06/2017 from 12:00 p.m. Please plan sufficient buffer (at least 1 hour) between the pickup and the start of your race. Under certain circumstances, there may be delays in the collection. In order to keep this as low as possible, please note the following points:

  • Check your subscriber data on errors (reversed first and last name) before the collection. The bib numbers are sorted by last name from A to Z. Click here for the official list of participants.
  • Introduce yourself in the right queue: There is a separate issue for each competition, pay attention to the signs.
  • Keep beside your name, your bill, your identity card and if applicable the bib number.
  • If you want to collect start documents of others, please keep a signed authorization and a copy of the identity card. The parents can pick up the documents for their kids. Shipment: You can book the shipment until 07/05/2017. Those who choose one of the shipping options, getting the start documents (+ T-Shirt) sent from the 26/05/2017. In the tendering of your competition you find the costs for the shipment.

E

F

FINISH AREA

The start- and finish area is at the „Geropark“. The start is at „Speicker Straße“, the finish at „Lüpertzender Straße“. Moreover, you find an interactive course map on our website.

FINISH-MEDAL

Each finisher receives a finish-medal. You can have your personal data engraved into the medal for a fee (only on the event day!).

FINISHERSCHUTZ

With your registration (individual disciplines!) you can book the “Finisherschutz” (insurance of start price), which costs additionally 8% of start price (In case of illness you get back your start price, if you take out insurance. The start price won’t compensate for booked supplementary services.) The „Finisherschutz“ can be booked with the registration only! Moreover, data changes can be entered for free until 07/05/2017. After that, data (down- & upgrade) can only be changed for a fee of 5,00 €. Due to technical reasons you can’t transfer your bib number after the 07/05/2017. A return of the bib number is not possible.

FINISH-TIME-PRINT

At the Santander Marathon Mönchengladbach 2017, you have the opportunity to print the event shirt with your personal finish time. For 8,50 € per print, your finish time will be printed on the front or back.
Orders will be accepted by our volunteers on 03/06/2017.

And that is how it works:
1) On the day of the event, you fill out the form at the merchandising point. You give your purchased event shirt to the staff at the merchandising point or buy it there and pay the fee of 8,50 € in cash.
2) Until about 20 days after the event you will receive your shirt with your personal finish time by post!

FIRST AID

You find ambulance men along the route and at every provision station.

G

GROUP DISCOUNTS

No group discounts can not be granted on application. Only when shipping of start documents are available for groups of special conditions.

H

HEADPHONE

For security reasons there are no headphones allowed. The organiser reserves the right to disqualify participants, who break that rule.

I

INFORMATION POINT

You find the information point in the start and finish area. Here we answer to all of your questions around the Santander Marathon. If you have question, feel free to ask. You can reach the organization office via the contact form or here: info@santander-marathon.de or +49 234 879 346 22.

J

K

KIDS PARADISE

There’ll be fun for everybody, whether big or small in the children’s paradise. Big bouncy castles, XXL slides and much more. The Kids-Run ends at the “Santander Platz”. After a short refreshment the children can go to the Kids- and Actionparadise and have a fling. You have to fill out the form with data from you and your child and submit identity card when bringing and picking up your child.

L

LATE REGISTRATION

Late registration is possible on 02/06/2017 (12:00 p.m. – 06:00 p.m. Santander Consumer Bank AG, Santander Platz 1, 41061 Mönchengladbach) and on 03/06/2017 (12:00 p.m. – each hour before the start at start- and finish area Geroweiher). Please note, that you can only pay cash here.

LIABILITY

You find everything about liability at the AGB.

LOST PROPERTY OFFICE

On the event day we don’t have a lost property office, but you can ask at the information point. The organiser will collect and order the lost properties. If you miss something, you can mail to info@santander-marathon.de.

M

MASSAGE

After the finish line you can get a short massage.

MEETING SPOT

We recommend you to meet at the „Geropark“.

MERCHANDISING POINT

You find our merchandising point at the start- and finish area. Here you can buy the participation shirt for example.

N

NORDIC WALKING STICKS

For security reasons there are no nordic walking sticks allowed. The organiser reserves the right to disqualify participants, who break that rule.

O

OWN RATION

The self catering is to deliver for marathon and half marathon only and for the places of ration Alter Markt (KM 6,6/17,2/27,8/38,4) and Karmannsstraße (KM 1,0/11,6/22,2/32,8) solely. You find your self catering at the beginning of every provision station. The self catering is to deliver to 03/06/2017 2:00 p.m. with clear labelling in the framework of the pickup of starting numbers. Caption: Start number, name, competition, location / place. For reasons of security we can’t deposit glass bottles. You find more information on this website (ration).

P

PACEMAKER

We have Pacemakers for the following finish times: 3:15 h, 3:30 h, 3:45 h, 4:00 h, 4:15 h, 4:30 h, 4:45 h, 5:00 h (Marathon); 1:30 h, 1:45 h, 2:00 h, 2:15 h, 2:30 h (Half Marathon). Moreover, the sag wagon picks exhausted runners up and brings them into the finish area.

PARTICIPANT SHIRT

You can book a premium shirt (22,50 €) with your registration. Kids up to the age of 16 get a scarf for free, when ordering a shirt. After 07/05/2017 you can buy the premium shirt on the event day (merchandising point). Please note, that you can only pay cash here.

PHOTOS

A few days after the event you find photos of the Santander Marathon on our website.

Q

R

RACE RESULT

You register at the platform race result.

RATION

Along the route, there are a total of 5 provision stations at a distance of about 2.5 km. The equipment of the individual provision stations can be taken from the overview. All provision stations are set up in the following order: Self-catering – water – isodrinks – cola – fruit – gel/bar – water tub. The drinks will spend in paper cups. Every provision station will be announced by a big marker 100 metres before. In the finish area you get a finish-medal, water, isodrinks, cola, fruits and a massage. We arrange a finish provision for the relays after the relay-zones. You find all provision stations of your own run here.

REGISTRATION

You can register online until 07/05/2017 with a personalised bib number. After this deadline you can register online until 29/05/2017 with a non-personalised bib number. Late registration is possible on 02/06/2017 (12:00 p.m. – 06:00 p.m. Santander Consumer Bank AG, Santander Platz 1, 41061 Mönchengladbach) and on 03/06/2017 (12:00 p.m. – each hour before the start at start- and finish area Geroweiher). Please note, that you can only pay cash here. After your online registration, you receive a short confirmation e-mail. You can find yourself on this website (list of participation). Payment is made by the selected payment-method (paypal, credit card (Visa, Mastercard), SEPA direct debit scheme, Sofortüberweisung.de). Ca. 10 days before the Santander Marathon you receive an e-mail with all important information. Please not, that only the relay team captain receives the e-mail. If you added the shipment, you get the documents by mail (shipment from 26/05/2017). The pickup spot is open on 02/06/2017 from 12:00 p.m. – 6:00 p.m. (Santander Consumer Bank AG, Santander Platz 1, 41061 Mönchengladbach) and on 03/06/2017 from 12:00 p.m. – each hour before the start at start- and finish area Geroweiher).

REPORT

Our media partners Rheinische Post, Radio 90,1 Mönchengladbach and Extra-Tipp will give detailed reports about the Santander Marathon.

REREGISTRATION

You can not start and want to pass your starting grid? With your account you also have always access to your personal information after registration and can change them as desired. So you can simply enter data of a different person who participates on your place at the Santander Marathon. End of reregistration: 07/05/2017!

Downgrade
You are signed in for the marathon and now you want to start on a shorter distance like half marathon? Write us an email via the contact form until 07/05/2017. Please enter always at your full name and the order number of your registration. The we enter the reregistration for free, a refund of the difference is not possible.

Upgrade
You are signed in e.g. for 10 kilometres and now you want to start on a longer distance such as half-marathon or marathon? Write us an email via the contact form until 07/05/2017. Please enter always at your full name, billing address and the order number of your registration. We will send you an invoice for the remaining amount (current price of the competition – already paid registration fee = difference) in your mailbox. Please transfer the invoice shortly, noting the original order number and new fee-number and send us for faster processing a transfer voucher. The reregistration will be entered in our System after we received your payments.

Deadline

Data changes and reregistration can be enter for free until 07/05/2017.

After that data changes (down- & upgrade) can only be changed for a fee of 5,00 €. Due to technical reasons you can’t transfer your bib number after the 07/05/2017.

You can up- or downgrade after 08/05/2017 at the tent of late registration only (only single competitions). For a fee of 5,00 € (+ remaining amount for upgrade) you will get a non-personalized bib number at the tent of late registration. Moreover, you have to hand out your bib number, which was provided for you! Please note, that you can only pay cash here.

If you finish your race early:
Those who have registered for the marathon, but gives up after the second round or enters the finish line, will be disqualified automatically. An adjustment is not possible on site. Please decide as early possible, but in any case before the start of the run. An upgrade (for example, from 10km to half marathon) is possible on site against payment of the remaining amount (+ reregistration fee). The data of the list of participation are crucial for the participation and the judgment.

RESULT

You find the results of the Santander Marathon on this website about midnight. Moreover, you find the results in the newspaper of our media partners.

RETURN AND CHANGE OF THE BIB NUMBER

With your registration (individual disciplines!) you can book the “Finisherschutz” (insurance of start price), which costs additionally 8% of start price (In case of illness you get back your start price, if you take out insurance. The start price won’t compensate for booked supplementary services.) The „Finisherschutz“ can be booked only during the registration! Moreover, data changes can be entered for free until 07/05/2017. After that, data (down- & upgrade) can only be changed for a fee of 5,00 €. Due to technical reasons you can’t transfer your bib number after the 07/05/2017. A return of the bib number is not possible. Due to safety- and insurance reasons it is not allowed to start with the bib number of a third parties.

S

SAG WAGON

The sag wagon picks exhausted runners up and brings them into the finish area.

SHIPMENT

You can book the shipment until 07/05/2017 with your registration. Those who choose one of the shipping options, getting the start documents (+ T-Shirt) sent from the 26/05/2017. If didn’t choose the shipment, you have to pickup your documents on 02/06/2017 (12:00 p.m. – 06:00 p.m. Santander Consumer Bank AG, Santander Platz 1, 41061 Mönchengladbach) or on 03/06/2017 (12:00 p.m. – each hour before the start at start- and finish area Geroweiher).

SHOWER

You find showers and changing rooms in the start- and finish area.

SOURCE

We publish all sources from our website under the heading sources.

START

  • Bambini-Run: 3:00 p.m.
  • Kids-Run: 03:15 p.m.
  • 10-km-Run: 03:30 p.m.
  • 10-km Relay (10-km/2): 03:30 p.m.
  • Marathon: 04:30 p.m.
  • Marathon Relay (M/4): 04:30 p.m.
  • Half Marathon: 04:30 p.m.
  • Half Marathon Relay (HM/2): 04:30 p.m.

START- AND FINISH AREA

The start- and finish area is at the „Geropark“. The start is at „Speicker Straße“, the finish at „Lüpertzender Straße“. Moreover, you find an interactive course map on our website.

STARTING BLOCKS

We determine the starting blocks about the expected finish time. The layout of your bib number show your starting block. Please hold onto the starting blocks! A change of your starting block isn’t possible, but you can change your data (expected finish time) until 14/05/2017

SUBSCRIPTION

The Subscription contain the following service package:

  • Bib number
  • Timekeeping and evaluation
  • Provisioning at the finish area:
  • Toilets
  • Cloakroom: Free storage of luggage for participants Bring your bib-number to pick up your luggage.
  • Finish-medal & certificate (online)

SUPPORT VEHICLE

For security reasons there are no support vehicles allowed.

T

TIME LIMIT

Marathon & Marathon Relay (M/4): 6 hours
Half Marathon & Half Marathon Relay (HM/2): 4 hours
10-km-Run & 10-km Relay (10-km/2): 90 minutes
Kids-Run: 15 minutes
Bambini-Run: 15 minutes
There are different timekeeping points all over the course.

TIMING-CHIP

For individual disciplines the timing chip is integrated in the bib number. After race you can take your bib number at home or dispose it. Relay-teams receiving a timing chip + hook-and-loop tape (attached on hand or ankle) or baton (only locally with your identity card or bill, no shipping). The chip is passed between the relay participants and has to provide after race-end. There are different timekeeping points all over the course.

TOILETS

You find mobile toilets at „Karmannsstraße“, „Annastraße“, „Bismarckstraße“ and in the start area at the „Geroweiher“. Please note that there could be longer waiting times with the toilets in the start area and plan with this time!

U

V

VIDEOS

A few days after the event you will find videos of the Santander Marathon on our website.

W

X

Y

YEARS

According to ages you are allowed to participate at the following competitions:

  • Marathon: Entitled to participate: year 1999 or older
  • Marathon Relay (M/4): Entitled to participate: year 2005 or older
  • Half Marathon: Entitled to participate: year 2001 or older
  • Half Marathon Relay (HM/2): Entitled to participate: year 2005 or older
  • 10-km-Run: Entitled to participate: year 2005 or older
  • 10-km Relay (10-km/2): Entitled to participate: year 2005 or older
  • Kids-Run: Entitled to participate: years 2004-2009
  • Bambini-Run: Entitled to participate:
  • Kids from 1 to 7 years (01/01/2010 – 03/06/2016)

Z