FAQs

Here you find the FAQ, frequently asked questions and important information around the Santander Marathon in Mönchengladbach.

1) How get the starting documents?

Pickup spot (Santander Consumer Bank AG, Santander Platz 1, 41061 Mönchengladbach):
02/06/2018 (10:00 a.m. – 04:00 p.m.)
03/06/2018 (08:00 a.m. – 10:00 a.m.)

2) Can I get the start documents by shipping

You can also book the shipment with your registration.

  • Shipping (mail): Individual disciplines: 4,50 € / Marathon Relay (M/4): 7,50 € / 10-km Relay (10-km/2): 6,00 € (Germany)
  • Shipping to neighboring country additionally 2,50 €
  • Depending on mode of shipment we charge 1,50 € for every shirt.

You can book the shipment until 08/05/2018 with your registration. Those who choose one of the shipping options, getting the start documents (+ T-Shirt) sent from the 23/05/2018.

3) Can I pass my starting grid?

With your account you also have always access to your personal information after registration and can change them as desired. So you can simply enter data of a different person who participates on your place at the Santander Marathon. End of reregistration: 08/05/2018!

4) Can I sign up for another contest??
End of reregistration: 08/05/2018

downgrade
You are signed in for the marathon and now you want to start on a shorter distance like half marathon? Write us an email via the contact form until 08/05/2018. Please enter always at your full name and the invoice number of your registration. The reregistration we enter for free, a refund of the difference is not possible.

upgrade
You are signed in e.g. for 10 kilometers and now you want to start on a longer distance such as half-marathon or marathon? Write us an email via the contact form until 08/05/2018. Please enter always at your full name and the invoice number of your registration. We will send you an invoice for the remaining amount (current price of the competition – already paid registration fee = difference) in your mailbox. Please transfer the invoice shortly, noting the original invoice number and new fee-number and send us for faster processing a transfer voucher. The reregistration shall be entered only cash receipt and accounting recording.

Deadline
Data changes and reregistration can be enter for free until 08/05/2018.

After that data changes (down- & upgrade) can only be changed for a fee of 5,00 €. Due to technical reasons you can’t transfer your bib number after the 08/05/2018.

You can up- or downgrade after 08/05/2018 at the tent of late registration only (only single competitions). For a fee of 5,00 € (+ remaining amount for upgrade) you will get a non-personalized bib number at the tent of late registration. Moreover, you have to hand out your bib number, which was provided for you! Please note, that you can only pay cash here.

5) Can I change my data after registration?

With your account you also have always access to your personal information after registration and can change them as desired. So you can simply enter data of a different person who participates on your place at the Santander Marathon. End of reregistration: 08/05/2018!